Frequently Asked Questions

How can we help?



What if I want something that is out of stock?

If it’s being restocked, a ship date will be listed on the product page. If something is marked as a limited edition run or is being discontinued, it will not be restocked.

Can I build my own bundle?

Yes! Add the Smart, Flexible, or Basic Add On to any pair of knee pads to create your own bundle. An automatic discount applies in cart, no code needed!


Where do you ship?

Bee's Knees ships domestically within the US and internationally Canada!

Canadian customers, please note that all items are delivered duty unpaid (DDU). The customer is responsible for paying any import costs upon delivery.

Please reach out to Bee at if you have any questions.

How much is shipping?

Everything in this shop ships free in the US! You can opt to pay for Priority shipping at checkout.

If you're in Canada, shipping charges are calculated at checkout. Please note that international shipments are delivered duty unpaid (DDU). The customer is responsible for paying any import costs upon delivery.

When can I expect my product to ship?

I fulfill and ship every order myself, and I do my best to ship every weekday.

Can I track my package?

I ship via USPS, and all orders come with tracking numbers. Check your junk email folder, or double check that you didn’t use an old email address when you ordered. 

I didn’t get my package. Can you send me another one?

If your package is marked delivered, but you don’t have it, please speak to your carrier directly. I cannot replace lost or stolen packages.

Returns + Exchanges

I ordered the wrong size. Do you offer returns or exchanges?

Yes! You can exchange or return unused products within 14 days of receipt. Contact to get an authorization. I'm sorry, I don't offer free exchanges or returns.

I wore my knee pads to a class, and they didn’t fit quite right. Can I get new ones?

Unfortunately, I can’t accept returns or exchanges on used products, but I’m happy to help troubleshoot why they might not be working for you. Reach out to

Becoming an Affiliate

What is the affiliate program?

Our affiliate program is designed to give back to those who shout about Bee's Knees from the rooftops. Affiliates get rewards for sales using their codes and referral links.

Who can become an affiliate?

Anyone can become an affiliate, but this program is perfect for pole instructors and studios who find themselves promoting knee pads by accident!

How do I become an affiliate?

Bulk Orders + Wholesaling + Discounts

Can I place a bulk order?

Sorry, I no longer accommodate bulk orders for studios.

How do I set up a wholesale account for my studio?

It’s super easy. You don’t! As a small batch manufacturer, my limited quantities and tight margins do not accommodate wholesaling.

Do you have any discounts?

Yes! As a small business owner, I just ask that you earn them. Enroll in my rewards program, where you can take simple actions and earn points to redeem on a future purchase. Subscribe to my newsletter as well so I can send you news and offers.

Knee Pads + Inserts + Nudes

What makes the Bee’s Knees Knee Pads redesign better?

The pocket where the pad insert goes is now a foldover style opening, resulting in a stretchier, comfier, and easier to use knee pad. It’s now available in 2XL and 3XL too!

Are you going to make Bee’s Knees Knee Pads in Nudes again?

The Nudes Collection has been retired, but Neutrals are coming in April 2024! I’ll have a light, a medium, and a dark neutral option so you can choose the Neutral that best complements your hair, skin, or outfit!

Will your knee pads fit me?

Bee’s Knees Knee Pads come in sizes from Small (13.5" to 15" above the knee) to 3XL (24.5" to 27" above the knee). I still offer strap extenders for folks who are in between sizes, are a fluctuating size, or have two different size legs. So yeah, you fit in here!

How well will your pad inserts protect my knees?

All Bee’s Knees Knee Pads are fitted with Standard inserts, which last 3 to 6 months and cushion your knees during general floorwork. If you have sensitive knees or are a fan of hardstyle, you can opt for Heavyweight inserts, which are the same 3/8" thickness as Standard inserts, but are denser for more protection.

How long do your knee pads last?

My first customer, Lucia, bought her Bee’s Knees Knee Pads in 2018 on the first day my online shop opened. She’s used them every week since to teach her floorwork and low flow class. She still has them. You can ask her. DM @boujie_loochie on Instagram.


Are the pad inserts recyclable?

Yes! The inserts are made of recyclable EPE or XLPE, which must be recycled at a special facility rather than curbside.

How do I recycle them?

Ship them back to me and I'll take care of the rest! Download the shipping label and instructions here.

What do I get for recycling my pad inserts?

For each single insert you send back, I’ll credit 250 points to your Bee Rewards account. 100 points is equal to $1, so sending back a used pair of pad inserts earns you $5 to spend in the shop. Send more pairs, earn more rewards! Don't have a Bee Rewards account? Click here to set one up for free!

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