Bummer, but I get it! I want you to love The Bee's Knees Knee Pad and The Pole Bag, but if you don't, you can exchange or return them within 14 days of receipt. Custom designs or made-to-order designs from the Special Collection are not eligible for return or exchange. Contact me, Bee, at info@beeskneeskneepads.com to get an authorization. Note that knee pads and pole bags must be unused and in good, clean condition. Please send them back in their original packaging. Sorry, I don't offer free returns.
Frequently Asked Questions
I just put my Bee's Knees on for the first time and they feel kind of… stiff. Is that normal?
What if I need to return or exchange the Bee's Knees Knee Pad or The Pole Bag?
Does the The Pole Bag have a warranty?
If you experience an issue with The Pole Bag, and it is still under warranty, email info@beeskneeskneepads.com. Depending on the nature of the issue, we can arrange a repair, a replacement, or a refund. We’ll determine the best course of action together! BKKP | Pole Dance Essentials will assume costs associated with repairs and replacements.
The warranty does not cover damage to The Pole Bag resulting from negligence, any unauthorized modifications, normal wear and tear, theft, or loss.
Where is my package?
I ship via USPS, and all orders come with tracking numbers. Check your junk email folder, or double check that you didn’t use an old email address when you ordered. If USPS says they delivered your package, but you didn’t get it, you have to speak to your carrier directly. I do everything to make these knee pads a reality except deliver them directly to your mailbox!
Are you going to make grippy knee pads?
I already do! The grip is your skin. I know I know, you meant like, “Why don’t you put silicone grip dots or vinyl on them?” The open back design allows for your own skin to grip the pole when doing standard moves like leg hangs and the like. Then, when you need more grip, just strip them off and ride the chrome. I like to strip them off in the air mid combo; it’s a real show stopper!
Do you wholesale?
I do not wholesale. I do have a small number of authorized dealers across the United States. Please check them out. If you're interested in adding The Pole Instructor Planbook or The Ultimate Pole Goal Notebook to your studio's retail space, visit the product pages for details.
Where do you ship? Do you have a distributor in my country?
I ship within the United States and internationally to Canada, Mexico, the UK, and Australia. I have no plans to open shipping to any other countries. If you have a friend in the US who wants to order them and forward them to you, I admire your creativity.
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