Bummer, but I get it! I want you to love The Bee's Knees Knee Pad and The Pole Bag, but if you don't, you can exchange or return them within 14 days of receipt. Custom designs or made-to-order designs from the Special Collection are not eligible for return or exchange. Contact me, Bee, at info@beeskneeskneepads.com to get an authorization. Note that knee pads and pole bags must be unused and in good, clean condition. Please send them back in their original packaging. Sorry, I don't offer free returns.
Frequently Asked Questions
I just put my Bee's Knees on for the first time and they feel kind of… stiff. Is that normal?
What if I need to return or exchange The Bee's Knees Knee Pad or The Pole Bag?
Does the The Pole Bag have a warranty?
If you experience an issue with The Pole Bag, and it is still under warranty, email info@beeskneeskneepads.com. Depending on the nature of the issue, we can arrange a repair, a replacement, or a refund. We’ll determine the best course of action together! BKKP | Pole Dance Essentials will assume costs associated with repairs and replacements.
The warranty does not cover damage to The Pole Bag resulting from negligence, any unauthorized modifications, normal wear and tear, theft, or loss.
Where is my package?
I ship via USPS, and all orders come with tracking numbers. Check your junk email folder, or double check that you didn’t use an old email address when you ordered. If USPS says they delivered your package, but you didn’t get it, you have to speak to your carrier directly. I do everything to make these knee pads a reality except deliver them directly to your mailbox!
Do you wholesale?
I do not wholesale, but I do have an affiliate program! Click here to register. If you're interested in purchasing 10 or more copies of The Pole Instructor Planbook, use code PIP at checkout to save 30% off the cover price. If you are interested in purchasing 10 or more copies of The Ultimate Pole Goal Notebook, use code UPGN at checkout to save 30% of the cover price.
Where do you ship? Do you have a distributor in my country?
I ship within the United States and internationally to Canada, Mexico, the UK, and Australia. I have no plans to open shipping to any other countries. If you have a friend in the US who wants to order them and forward them to you, I admire your creativity.
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