Frequently Asked Questions

I just put my Bee's Knees on for the first time and they feel kind of… stiff. Is that normal?

Completely. At first wear, it’s normal to be unsure, especially if you are used to regular volleyball knee pads or not wearing knee pads at all. Bee’s Knees Knee Pads are made differently than other knee pads. You know how volleyball knee pads feel pretty good at first, but after two weeks, they get too loose and fall flat? Bee’s Knees Knee Pads work the opposite way in that you have to break them in.

I recommend wearing them for about 5-10 total hours or two weeks, whichever comes first. Wear them over leggings while you break them in, or remove the pad inserts and run your BKKPs through the washing machine in a Dirty Magic Bag to soften them up. Just like new heels or your favorite jeans, you gotta break them in! General use, body heat, and sweat make Bee’s Knees your own.  
What if I need to return or exchange my Bee’s Knees?

Bummer, but I get it! I want you to love your Bee's Knees, but if you don't, you can exchange or return them within 14 days of receipt. Custom designs or made-to-order designs from the Special Collection are not eligible for return or exchange. Contact me, Bee, at info@beeskneeskneepads.com to get an authorization. Note that knee pads must be unused and in good, clean condition. Please send them back in their original packaging, if you can. Sorry, I don't offer free returns.

Where is my package?

I ship via USPS, and all orders come with tracking numbers. Check your junk email folder, or double check that you didn’t use an old email address when you ordered. If USPS says they delivered your package, but you didn’t get it, you have to speak to your carrier directly. I do everything to make these knee pads a reality except deliver them directly to your mailbox!

I cannot replace lost or stolen packages. If you are concerned about lost or stolen packages, spring for USPS Priority, which allows you to file a claim with USPS in the event of a lost or stolen package.
I ordered Zodiac, Designer, or Custom knee pads, and I haven't heard anything. Should I be worried?
Nope! Standard knee pads ship immediately, but made to order and custom designs take longer. The turnaround times for these particular knee pads, as noted on their product pages, are anywhere from 3 to 6 weeks.
Are you going to make grippy knee pads?

I already do! The grip is your skin. I know I know, you meant like, “Why don’t you put silicone grip dots or vinyl on them?” The open back design allows for your own skin to grip the pole when doing standard moves like leg hangs and the like. Then, when you need more grip, just strip them off and ride the chrome. I like to strip them off in the air mid combo; it’s a real show stopper!

Do you wholesale?

Knee pads, no. Books, YES! If you're interested in adding The Pole Instructor Planbook or The Ultimate Pole Goal Notebook to your studio's retail space, visit the product pages for details.

Where do you ship? Do you have a distributor in my country?

I ship within the United States and to Canada. I have no plans to open shipping to any other countries. If you have a friend in the US who wants to order them and forward them to you, I admire your creativity.

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The Knee Pads

The Knee Pads

Bees Knees Knee Pads We've got Velcro straps, removable pad inserts, an...